Contact

The best way to reach us is by email:

support@bandnotincluded.com Copy address

If clicking the address doesn't open your email, copy it and paste it into whatever email you use.

Alan reads every message himself and usually replies within a day. He is in the Philippines (UTC+8).

To help us help you

• Write from the email address you use to sign in.
• Tell us which test or payment it is about, and roughly when it happened.
• For a refund, please read the Refund Policy first.

Lessons with Alan

Want one-to-one help with speaking, writing or pronunciation? Book a lesson with Alan.